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HP Printer Support
Made Simple.

Get fast, reliable help for your HP printer — from setup and driver downloads to troubleshooting offline errors, ink issues, and wireless connectivity.

Find Your Printer Call 1-866-364-7612
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Avg. wait time: <2 min

Find Support for Your Printer

Enter your printer model number (e.g. HP LaserJet Pro M404n)

Popular Models

DeskJet 2755e ENVY 6055e LaserJet M110w OfficeJet Pro 9015e Color LaserJet Pro
50M+
Printers Supported
24/7
US-Based Support
98%
Issue Resolution Rate
<2 min
Avg. Response Time
Support Center

What do you need help with?

Browse our most common support categories or search for your specific issue below.

🖨

Printer Setup & Installation

Unbox, connect, and set up your HP printer step by step. Works for USB, Ethernet, and Wi-Fi setups.

Get started →
🔌

Printer Offline / Not Printing

Fix the "printer offline" error, print queue stuck, or printer not responding on Windows or Mac.

Fix now →
📶

Wireless & Network Setup

Connect your HP printer to Wi-Fi, set up HP Smart app, fix wireless connectivity drops.

Connect now →
🖥

Driver & Software Downloads

Download the latest HP printer drivers for Windows 10/11, macOS Sonoma, and more.

Download →
🖋

Ink & Toner Issues

Fix streaky prints, unrecognized cartridges, low ink warnings, or order genuine HP ink replacements.

Resolve →
📄

Paper Jams & Feed Issues

Clear paper jams, fix paper pick-up problems, and resolve multi-feed errors quickly and safely.

Clear jam →
Quick Fixes

Most Common Issues — Solved Fast

Step-by-step guides for the top issues HP users experience every day.

⚠️

Windows 11 Users: A recent Windows update may cause HP printers to show offline. Click here for the fix — takes under 2 minutes.

01

Printer Shows "Offline" on Windows

Restart the print spooler, set as default printer, and clear the print queue in 3 steps.
02

HP Printer Not Connecting to Wi-Fi

Use the HP Wireless Setup Wizard, reconnect to your 2.4GHz network, and restore network settings.
03

Ink Cartridge Not Recognized

Clean cartridge contacts, reseat the cartridge, and check for firmware update causing the error.
04

Print Quality Problems (Streaks/Fading)

Run the printhead cleaning utility, print a quality diagnostic page, and align cartridges.
05

Paper Jam — Won't Clear

Power off the printer, open all access doors, and gently remove paper without tearing it.
06

HP Printer Not Found on Mac

Remove and re-add the printer, download the HP Easy Start app, and reset printing system if needed.
Drivers & Software

Download the Latest
HP Printer Drivers

Always use official HP drivers for best performance and security. Updated regularly for all major operating systems.

1

Enter your printer model in the search box above or browse by series.

2

Select your operating system — Windows, macOS, Linux, or Chrome OS.

3

Download & install the full driver or basic driver package for your needs.

Select Your OS

We'll show you the right driver for your system automatically.

✓ All downloads are verified and malware-free

Contact Support

Get Live Help — Your Way

Choose the support option that works best for you. US-based agents available around the clock.

📞

Phone Support

Speak directly with an HP-certified technician for complex issues and step-by-step guidance.

1-866-364-7612
Mon–Fri: 7AM–11PM ET  |  Sat–Sun: 9AM–8PM ET
💬

Live Chat

Start an instant chat session with a support agent. Fastest option for most printer issues.

● Online Now
Available 24/7  |  Avg. wait <2 min
📧

Email Support

Send a detailed description of your issue and receive a step-by-step solution in your inbox.

Response within 4 hours
Priority support for HP+ & Care Pack customers
FAQ

Frequently Asked Questions

Quick answers to the most common HP printer support questions.

Your model number is printed on a label on the front, side, or bottom of the printer. It usually starts with "HP" followed by the series name (e.g., DeskJet, ENVY, LaserJet) and a number. You can also find it in the printer's Settings or Information menu, or by printing a self-test page.
The "Offline" status usually means your computer has lost communication with the printer. Try: (1) Restart both the printer and your computer. (2) Open "Devices and Printers," right-click your HP printer, and select "See what's printing." (3) Click "Printer" in the menu bar and uncheck "Use Printer Offline." (4) Delete any stuck print jobs. If the issue persists, reinstall the printer driver.
Use HP's Wireless Setup Wizard: On your printer's control panel, go to Settings, then Wireless Settings, then Wireless Setup Wizard. Follow the on-screen prompts to select your Wi-Fi network and enter your password. Alternatively, download the HP Smart app on your phone — it can walk you through wireless setup automatically.
Visit hp.com/go/warranty and enter your printer's serial number. Your serial number is on the label on the back or bottom of the printer. You'll see your warranty expiration date and any active support plans or HP Care Pack coverage linked to your device.
Yes, the HP Smart app is completely free. It's available for Windows 10/11, macOS, iOS (iPhone/iPad), and Android. It lets you print, scan, copy, set up your printer, check ink levels, order supplies, and access HP support — all from one app.
HP printers are designed to work best with genuine HP ink. Third-party cartridges may cause print quality issues, cartridge-not-recognized errors, or void your warranty. Some newer HP printers with HP+ require genuine HP ink by design. For best results and to protect your warranty, HP recommends using original HP cartridges.